In The September Issue of
In Pursuit:

Fire Your Money-Losing Customers and Double Your Profits:
how to find and manage customers that keep you from growing profitably

Recent research suggests that the bottom third of your customer base eats up half the profits you earn from all your other customers combined. While your own numbers may vary, it's hard to argue that some customers cost more than they're worth. Who are they and what should you do with them? Read the current issue of our monthly newsletter and find out.

And click here to view the September dynamic presentation "8 Great Sales Initiatives You Can Complete in a Day"

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Want to operate at peak sales perform-ance? Then consider how leading sales-enabling technologies can help. Most companies are not aware of the vast range of tools and technologies that can make selling efforts more efficient and effective.

We make it a priority to know what’s out there and how they can help you. We
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Tools and expertise to optimize the
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Did You Know?
More than half of all customer acquisition programs fail to break even.  We can help you be one of the profitable minority. *

OUR PEOPLE

Barry Rosen , President

Barry has launched successful sales and marketing integration programs at business-to-business enterprises for over 20 years. In 1993 he founded The Rosen Group, an Ohio-based company that provided hands-on marketing consulting to companies in healthcare, technology, insurance and other high-ticket, complex sales industries. In this capacity he created and honed the use of a variety of sales cycle communication strategies, presaging the convergence of communication and technology that has led to The Pursuit Group and its proprietary Sales Cycle Optimization program. Barry also co-founded a category-leading healthcare technology company and a successful regional advertising agency that grew to one of the top 500 agencies in the United States . His experience includes a relationship with Peppers and Rogers Group, the internationally-renowned consulting firm that spirited the transformation of business from mass- to one-to-one marketing.

Barry is a frequent lecturer on marketing and sales topics at the university level. He holds degrees in marketing and communication from Bowling Green State University.

To contact Barry, call 866-4-PURSUE or e-mail to brosen @ thepursuitgroup.com.


Josh Stailey, Chief Strategy Officer

Josh's 30-year career in communications and marketing has evolved from a public relations and advertising practitioner to a senior marketing consultant focused on developing and implementing information/communication systems. Over the years, he has developed an approach to marketing that combines information and communications to support a process of building and sustaining prospect/customer relationships.

Josh's experience has focused on mature industries that face dislocating change: electric and gas utilities, manufacturing, distribution, banking, insurance and other “traditional” industries with similar challenges.

In the mid-1990's -- after a successful career in advertising -- Josh founded Memegraphics, a consultancy specializing in helping organizations worldwide to improve sales and customer relationships. For several years, Josh worked with the renowned CRM firm Peppers and Rogers Group as a Senior Consultant. He has worked with organizations as diverse as Prudential Securities, Ford Motor, the United States Postal Service, EDS, American Electric Power, Pioneer Hybrid and Oracle, as well as a number of smaller industrial firms and regional corporations.

Josh holds degrees in journalism and business from the Ohio State University.

To contact Josh, call 866-4-PURSUE or e-mail to jstailey @ thepursuitgroup.com.


Valerie Peck, Principal

Valerie is a strategist and market development manager with more than 20 years experience delivering bottom-line results by coaching firms on their marketing/sales strategy and tactical execution.  Her areas of expertise include relationship management, marketing and sales optimization, and customer-centric service.  Valerie has a reputation for finding creative solutions while developing strong teams and alliances.

As a partner at the Peppers and Rogers Group, Valerie was responsible for the Contact Center, eBusiness and Knowledge Management centers of excellence.  The firm's own knowledge management system won a prestigious Inc Magazine award in 2002.  Valerie's other positions -- including Director of Marketing at the PricewaterhouseCoopers Western Region High Technology division, a Senior Manager at KPMG, and Executive Director of Market Management at Pacific Bell -- provide her with a wealth of consulting and business management experience.

Valerie has managed consulting engagements and technology implementations at a wide array of clients, including BEA, Blue Shield of California, EDS, Oracle, Lincoln-Mercury, Pacific Bell, Aspect, Hewlett Packard, Sprint, the US Postal Service, and AMD.

She has a B.S. in marketing and an MBA from the University of Southern California.

To contact Valerie, call 866-4-PURSUE or e-mail to vpeck @ thepursuitgroup.com.



Roger Bostdorff

Roger is a highly accomplished business-to-business sales consultant with a wealth of hands-on experience to help our clients meet their selling challenges.  With over 30 years experience as a Fortune 50 executive and a successful stint as President of a leading internet security firm, Roger can quickly identify sales obstacles and design solutions that are both practical and meaningful.

For three decades, as an executive at IBM, he had responsibilities in sales, sales management and general management.  He has held positions that covered both domestic and tnternational territories.  As President of the internet security firm Gateway Defender, Inc. Roger was responsible for all operations, including sales, marketing, managing the technical staff and Customer Satisfaction. He directed the efforts to create Gateway Defenders, Inc.'s Sales Channel, which delivered 36% revenue growth in his first year.

Roger has experience in all aspects of business management, including:  strategic planning, sales and marketing management, operations management, customer service, human resource development, project management, acquisitions, and training. He has extensive experience in working with key business executives to successfully identify and analyze business problems, define strategic solutions, and implement these solutions. Throughout his career, Roger has demonstrated the ability to quickly achieve positive results in both top line revenues and bottom line profits.

To contact Roger, call 866-4-PURSUE or e-mail to rbostdorff @ thepursuitgroup.com.

 


C. Edward Bourne

With nearly 20 years of experience in both Fortune 500 corporations and technology start-ups, Ed is comfortable working with major corporate implementations, bootstrap start-ups and everything in-between. He offers a unique combination of deep technological experience with a sales/marketing perspective that will enable an organization to more effectively resolve the IT and business leadership conflicts that prevent many sales and marketing initiatives from reaching their full potential.

He started his professional career with Ethicon Endo-Surgery, a division of Johnson and Johnson, where he created the deployment plan for Ethicon's first Web-based intranet application. Ethicon’s Global Translations Processing System has operated in 19 countries and 12 languages.

Ed's success with Ethicon lead him to Liebert Corporation, a $1.6 billion subsidiary of Emerson Electric. He was responsible for all Web-related functions including development, staffing, return on investment analysis and executive reporting. He utilized personalization, localization, BtoB e-commerce systems, and target marketing to increase web utilization by 700% in less than 12 months.

Ed expanded his expertise by founding a Data Center and Network Operations center in Columbus. During his time with IPOutlet, Ed negotiated with major carriers to perform fiber builds, interconnects and peering within the facility. He managed multiple data centers, including a carrier-neutral facility in Columbus, Ohio. Prior to selling the company in 2006, he was involved in a wide range of services including connectivity, telephony, data center outsourcing, business continuity, and disaster recovery. His facility operated with a wide range of customers including hospitals, school systems, city governments, non-profits and Fortune 500 companies. His experience with infrastructure, applications and operations provides Ed with a diverse background in solving issues and developing opportunities.

In addition to Ed's success with established organizations, he has worked as the Chief Technical Officer with many start up's that include Adoutlet, AtMadison.,and Fugent. Each of these companies were focused on bring efficiencies to sales and marketing processes with in different industries. While working as a member of executive management, Ed’s expanded roles included all aspects of the business cycle including profit and loss, raising angel / venture capital and work force development. His exposure to the technical and operational portions of business allows Ed to bring a unique perspective of proposing technical ideas that can be implemented in the real business world.

Ed is currently partnering with the Pursuit Group as Technology Strategist. He offers his expertise of information system design and management, and deployment expertise to the marketing and sales functions. “Ed is able to define challenges in business terms, then – and only then – identify the most effective technology available to meet that challenge,” Josh Stailey, Chief Strategy Officer of The Pursuit Group, said. “I’ve seen Ed get both business leaders and IT managers to agree on a collaborative solution when no one else could.”

To contact Ed, call 866-4-PURSUE or e-mail to ebourne @ thepursuitgroup.com.


Patty Rioux

Patty is a skilled marketing and communication practitioner with the unique ability to translate strategy into action and action into results. With over 15 years experience in both agency and client settings, she has generated results for organizations ranging from technology start-ups to institutions of higher education to multi-national corporations. All have benefited from her ability to quickly understand new opportunities and complex business issues, then use that knowledge to craft communications that are strategic as well as creative. Never one to just make recommendations – she is at her best when strategizing or interpreting big-picture ideas and then rolling up her sleeves and "doing" as well.

Patty has experience in all aspects of marketing communication including advertising, media relations, internal communications, event marketing, and collateral and web development. More importantly, she knows the role each plays in an integrated strategy that supports the business goals of an organization. Patty holds a bachelors degree from the Scripps School of Journalism at Ohio University and has completed graduate work in business administration.

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